Store them in a cool, dry place away from direct sunlight, heat and moisture. Close the container or pouch properly after every use and follow the storage instructions printed on the package.

Keep fruit powders tightly sealed in a cool, dry place. Protect them from moisture and always use a clean, completely dry spoon to prevent clumping.

Storage requirements may vary depending on whether the pulp is shelf-stable, refrigerated or frozen. Please follow the instructions printed on the individual pack. Once opened, refrigerate and consume within the stated period.

All product prices are displayed in Indian rupees and include applicable taxes unless stated otherwise. Shipping or COD charges, where applicable, will be shown separately during checkout.

Available payment options are displayed securely during checkout and may include UPI, cards, net banking, wallets or other supported methods.

If Cash on Delivery is available for your PIN code and order value, it will appear as a payment option during checkout. Additional COD charges may apply.

Contact us immediately if you need to change or cancel an order. We will try to assist you, but changes or cancellations cannot be guaranteed once the order has been processed, packed or dispatched.

Orders are generally processed and prepared for dispatch within 1–3 business days after successful order confirmation. Processing may take longer during festivals, launches or high-demand periods.

Delivery time depends on your location, PIN-code serviceability and courier availability. An estimated delivery timeline will be provided during checkout or after dispatch wherever possible.

Shipping charges are calculated according to the order value, weight and delivery location. The applicable charge and any free-delivery eligibility will be displayed during checkout.

Once your order is dispatched, tracking information will be shared through the email address or mobile number provided during checkout.

Occasional delays may occur because of weather, public holidays, courier disruptions or circumstances beyond our control. Contact us with your order number if the shipment is significantly delayed.

Due to food-safety and hygiene considerations, delivered food and consumable products generally cannot be returned, particularly after they have been opened or partially consumed.

Contact us immediately with your order number, a description of the issue and clear photographs or an unedited opening video showing the outer package, shipping label and affected product. We will review the issue and provide an appropriate resolution.

We do not generally offer direct exchanges for food products. Incorrect, damaged, defective or tampered products will be reviewed individually.

Approved refunds are returned to the original payment method. The time required for the amount to appear may vary depending on your bank or payment provider.

Yes, KIANARA will offer curated gifting hampers and seasonal collections. Availability, contents and customisation options will be displayed on the website or announced through our social channels.

Yes. We welcome enquiries for corporate gifting, events, retailers, distributors and bulk purchases. Contact our team with the required products, quantity, delivery location and expected date for a customised quotation

International retail delivery is subject to product eligibility, destination regulations and shipping feasibility. Businesses interested in exports or distribution can contact KIANARA for further discussion.