Shipping policy

Shipping Policy

At Kianara, we carefully pack every order to ensure that your products reach you safely and in the best possible condition.

Order Processing

Orders are processed and prepared for dispatch after the order is successfully placed and payment is confirmed.

Please allow 1–3 business days for order processing and dispatch.

During high-demand periods, festive seasons, or promotional events, processing times may take slightly longer.

Shipping & Delivery

Once your order has been dispatched, it will be handed over to our delivery partner for transportation.

Estimated delivery times may vary depending on your location, availability of delivery services, and other unforeseen circumstances.

You will receive relevant shipping or order updates using the contact information provided at checkout.

Delivery Delays

While we work with our delivery partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including weather conditions, public holidays, transportation disruptions, or other logistical issues.

If your order is significantly delayed, please contact us and we will help you track the shipment.

Incorrect or Incomplete Address

Please ensure that your delivery address and contact details are correct before completing your order.

Kianara will not be responsible for delays or failed deliveries caused by an incorrect, incomplete, or inaccurate shipping address provided by the customer.

Damaged Packages

Please inspect your package when it arrives.

If your order appears damaged or tampered with, please contact us as soon as possible and provide your order number along with photographs or videos of the package and products so that we can assist you.